Dates: TBD

Times: 8:30 am — 4:30 pm

Location: 185 Main Street, New Britain, CT 06051

Cost: $1300

Industry 4.0 Operations Management Overview

Program Description:

This overview is designed to cover core concepts, principles, “laws”, and quantitative method used to design, analyze, improve and control operational systems in manufacturing and service businesses.  Participants will be exposed to process simulation programs, methods, and templates to model, simulate, and quantitatively analyze processes to allow participants to understand the impact of each improvement option on process performance in order to make the most effective operational decision considering uncertainty/variability.  These tools can be effectively applied to service processes and manufacturing process alike.



  • Process Analysis Methods & Tools
  • Fundamental Process Performance Metrics
  • Waiting Lines & Queue Management
  • Process Modeling & Simulation
  • Strategic Capacity Management
  • Capacity Analysis
  • Operational System “Laws”